Q&A - merchadvice
Is the site secure?
I do not have a credit card, can I pay by cash or by check?
When do you charge my account?
I received an “error message” on the payment screen What should I do?
Does registration cost money?
Can I purchase a product over the phone?
I forgot my password, what do I do?
I do not remember which address I signed up for when booking, how can I find out?
I’m interested in other products that are not on the site – how can I invite them?
Are there shipments to the whole country?
I ordered a certain product and got another product instead – what should I do?
I bought a product and I want to replace it – what should I do?
How long does it take to arrive?
How do I track the package?
How long does it take and what is the cost of shipping abroad?
I canceled an order – will I be charged a cancellation fee?
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